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Chua, Lia Bee and Othman, Mohhidin and Boo, Huey Chern and Abdul Karim, Muhammad Shahrim and Ramachandran, Sridar (2010) Servicescape failure and recovery strategy in the Food Service Industry: The effect on customer repatronization. Journal of Quality Assurance in Hospitality and Tourism, 11 (3). pp. 179-198. ISSN 1528-008X

Han, Heesup and Hong, Ngoc Nguyen and Song, Hak Jun and Chua, Bee Lia and Lee, Sanghyeop and Kim, Wansoo (2019) Role of social network services (SNS) sales promotions in generating brand loyalty for chain steakhouses. Journal of Quality Assurance in Hospitality and Tourism, 20 (5). pp. 617-645. ISSN 1528-008X; ESSN: 1528-0098

Koo, Bonhak and Yu, Jongsik and Chua, Bee Lia and Lee, Sanghyeop and Han, Heesup (2020) Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry. Journal of Quality Assurance in Hospitality and Tourism, 21 (4). 371 - 401. ISSN 1528-008X ; ESSN: 1528-0098

Lee, Sanghyeop and Lee, Kai Sean and Chua, Bee Lia and Han, Heesup (2019) Hotel restaurants’ challenges and critical success factors in Klang Valley, Malaysia: the inseparable roles of support centers and revenue streams. Journal of Quality Assurance in Hospitality and Tourism, 20 (1). pp. 16-43. ISSN 1528-008X; ESSN: 1528-0098

Ungku Zainal Abidin, Ungku Fatimah and Arendt, Susan W. and Strohbehn, Catherine H. (2013) Exploring the culture of food safety : the role of organizational influencers in motivating employees’ safe food-handling practices. Journal of Quality Assurance in Hospitality and Tourism, 14 (4). pp. 321-343. ISSN 1528-008X; ESSN: 1528-0098