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A. Rahman, Mohd Khirzanbadzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Yunus, Noorlaila and Wee, Hassnah
(2016)
The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling.
International Review of Management and Marketing, 6 (7).
pp. 209-213.
ISSN 2146-4405