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Cheng, Eugene Xi Aw and Hui, Stephanie Wen Chuah and Sabri, Mohamad Fazli and Chong, Han Xi
(2022)
Wea want apology! Tailoring service recovery and self-construal to earn customer forgiveness.
International Journal of Services, Economics and Management, 13 (3).
225 - 242.
ISSN 1753-0822; ESSN: 1753-0830
Hiram, Ting and Tan, Kim Lim and Lim, Xin Jean and Cheah, Jun Hwa and Ting, Qian Hui and Ting, Hui Bun
(2020)
What determines customers’ loyalty towards telecommunication service? mediating roles of satisfaction and trust.
International Journal of Services, Economics and Management, 11 (3).
234 - 255.
ISSN 1753-0822; ESSN: 1753-0830