UPM Institutional Repository

Items where Author is "Wee, Hassnah"

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Article

A. Rahman, Mohd. Khirzan Badzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Wee, Hassnah (2016) Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers. Journal of Applied Environmental and Biological Sciences, 6 (6S). pp. 58-62. ISSN 2090-4215

A. Rahman, Mohd Khirzanbadzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Yunus, Noorlaila and Wee, Hassnah (2016) The effect of soft and extreme action in public complaint behavior on satisfaction with complaint handling. International Review of Management and Marketing, 6 (7). pp. 209-213. ISSN 2146-4405

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