Items where Author is "Wan Mustaffa, Wan Salmuni"
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Number of items: 2.
Article
Wan Mustaffa, Wan Salmuni and Abdul Rahman, Rafiduraida and Ab Wahid, Hariyaty and Ahmad, Noor Lela and Ali @ Hamid, Mass Hareeza and A. Jalil, Emy Ezura
(2020)
A cognitive-affective-behavioral responses of Customer Experience (CAB-CE) model for service delivery improvement in the healthcare industry.
International Journal of Supply Chain Management, 9 (2).
252 - 262.
ISSN 2051-3771; ESSN: 2050-7399
Conference or Workshop Item
Wan Mustaffa, Wan Salmuni and Ali @ Hamid, Mass Hareeza and Khuan, Wai Bing and Abdul Rahman, Rafiduraida
(2016)
Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience.
In: 6th International Research Symposium in Service Management, IRSSM-6 2015, 11-15 Aug. 2015, UiTM Sarawak, Kuching, M alaysia. (pp. 499-507).