Items where Author is "Sagaran, Uma Chandra"
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Article
Chan, Mei Yuit and Sagaran, Uma Chandra
(2019)
Scripted communication for service standardisation? what analysis of conversation can tell us about the fast-food service encounter.
Discourse & Communication, 13 (1).
pp. 3-25.
ISSN 1750-4813; ESSN : 1750-4821