UPM Institutional Repository

Items where Author is "Nik Mohd Masdek, Nik Rozana"

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Number of items: 3.

Article

Nik Mohd Masdek, Nik Rozana and Abdul Aziz, Yuhanis and Awang, Khairil Wahidin (2011) Impact of selected organizational characteristics on psychological and behavioural outcomes of hotel frontline employees. Pertanika Journal of Social Sciences & Humanities, 19 (2). pp. 369-383. ISSN 0128-7702; ESSN: 2231-8534

Nik Mohd Masdek, Nik Rozana and Abdul Aziz, Yuhanis and Awang, Khairil Wahidin (2011) Potential antecedents and outcomes of frontline employees’ service recovery performance. International Journal of Economics and Management, 5 (1). pp. 114-139. ISSN 1823-836X

Thesis

Nik Mohd Masdek, Nik Rozana (2010) Frontline Employees’ Service Recovery Performance in Malaysian Hotels. Masters thesis, Universiti Putra Malaysia.

This list was generated on Wed Feb 26 15:51:26 2025 +08.