Items where Author is "Mohd Kassim, Norizan"
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Mohd Kassim, Norizan and Bojei, Jamil
(2002)
Service quality: gaps in the Malaysian telemarketing industry.
Journal of Business Research, 55 (10).
pp. 845-852.
ISSN 0148-2963; eISSN: 1873-7978
