Items where Author is "Khoo, Catheryn Lattimore"
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Poh, Theng Loo and Boo, Huey Chern and Khoo, Catheryn Lattimore
(2013)
Profiling service failure and customer online complaint motives in the case of single failure and double deviation.
Journal of Hospitality Marketing and Management, 22 (7).
pp. 728-751.
ISSN 1936-8623; ESSN:1936-8631