Items where Author is "Jaafar, Norlida"
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A Rahman, Mohd. Khirzanbadzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Jaafar, Norlida
(2016)
A confirmatory factor analysis in a study of consumer complaint behaviour, satisfaction with complaint handling and relationship quality.
Journal of Applied Environmental and Biological Sciences, 6 (10S).
pp. 28-35.
ISSN 2090-4274; ESSN: 2090-4215