Items where Author is "Donaldson, G. William"
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Conference or Workshop Item
Sade, A. Bakar and Bojei, Jamil and Donaldson, G. William
(1997)
Customer service: management commitment and performance within industrial manufacturing firms.
In: 1997 World Marketing Congress, 24-27 June 1997, Kuala Lumpur, Malaysia. (pp. 544-547).