Items where Author is "Chan, Wei Leong"
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Number of items: 4.
Article
Chan, Wei Leong and Jo, Ann Ho and Sambasivan, Murali and Siew, Imm Ng
(2019)
Antecedents and outcome of job embeddedness: evidence from four and five-star hotels.
International Journal of Hospitality Management, 83.
pp. 37-45.
ISSN 0278-4319; ESSN: 1873-4693
Chan, Wei Leong and Wan Hassan, Wan Melissa and Boo, Huey Chern
(2014)
The product-related failures in restaurants.
Procedia - Social and Behavioral Sciences, 144.
pp. 223-228.
ISSN 1877-0428
Thesis
Chan, Wei Leong
(2018)
Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry.
Doctoral thesis, Universiti Putra Malaysia.
Chan, Wei Leong
(2013)
Comparing restaurant service failure and recovery between online and offline complaint channels.
Masters thesis, Universiti Putra Malaysia.