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Items where Author is "Abas, Nurliyana"

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Conference or Workshop Item

Abas, Nurliyana (2014) Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia. In: International Conference on Technology, Science, Social Sciences and Humanities (TeSSHI 2014), 5-6 Nov. 2014, One Hotel Helang, Langkawi, Kedah, Malaysia. (pp. 761-806).

This list was generated on Sat Jan 25 01:23:53 2020 UTC.