Items where Author is "Abas, Nurliyana"
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Conference or Workshop Item
Abas, Nurliyana
(2014)
Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia.
In: International Conference on Technology, Science, Social Sciences and Humanities (TeSSHI 2014), 5-6 Nov. 2014, One Hotel Helang, Langkawi, Kedah, Malaysia. (pp. 761-806).