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Mohd, Zalena and Mohd Ishan, Zahira (2018) Factors influencing the success of franchise industry. In: Perspectives in Entrepreneurship, Marketing and Tourism. Universiti Putra Malaysia Press, Malaysia, pp. 119-129. ISBN 9789673448920

Bashir, Md Abdul and Ali, Mass Hareeza and Jantan, Amer Hamzah and Mohd Noor, Zaleha and Rahman, Md. Sumonur (2018) Investigation of the effective factors of customer satisfaction in e-banking: Bangladesh perspective. In: Perspectives in Entrepreneurship, Marketing and Tourism. Universiti Putra Malaysia Press, Serdang, Selangor, 74 - 88. ISBN 9789673448920

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