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Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues


Citation

Bukar, Umar Ali and A. Jabar, Marzanah and Sidi, Fatimah and Nor, Rozi Nor Haizan and Abdullah, Salfarina and Othman, Mohamed (2020) Crisis informatics in the context of social media crisis communication: theoretical models, taxonomy, and open issues. IEEE Access, 8. pp. 185842-185869. ISSN 2169-3536

Abstract

The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to review and analyse the relationship of social media-based crisis communication in the context of crisis informatics and its taxonomy and the related crisis communication theoretical models to derive the challenges and limitations. A total of 207 articles were selected for the evaluation based on quality, relevancy, and contribution. The findings revealed that the situational crisis communication theory (SCCT) is the most dominant theory, followed by social-mediated crisis communication (SMCC) and integrated crisis mapping (ICM) models. The study identified theories such as the STREMII model, social media crisis management matrix/framework (SMSMF), and an interactive crisis communication model (ICCM) as emerging models. Moreover, the result of the finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research.


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Official URL or Download Paper: https://ieeexplore.ieee.org/document/9220091

Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Institute for Mathematical Research
DOI Number: https://doi.org/10.1109/ACCESS.2020.3030184
Publisher: Institute of Electrical and Electronics Engineers
Keywords: Crisis informatics; Crisis communication; Social media; Response strategy; Systematic literature review (SLR)
Depositing User: Ms. Nuraida Ibrahim
Date Deposited: 08 Mar 2022 08:43
Last Modified: 24 Nov 2022 01:56
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1109/ACCESS.2020.3030184
URI: http://psasir.upm.edu.my/id/eprint/88302
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