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Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults


Wong, Chui Yin and Ibrahim, Rahimah and Hamid, Tengku Aizan and Mansor, Evi Indriasari (2020) Measuring expectation for an affordance gap on a smartphone user interface and its usage among older adults. Human Technology, 16 (2). pp. 6-34. ISSN 1795-6889


The smartphone has become a ubiquitous mobile communication tool that plays a crucial role in the daily lives for Malaysian older adults. However, it is not easy for older adults to learn new interaction modes and adopt the smartphone user interface. In this paper, we aim to examine the affordances of a smartphone user interface and its usage by older adults through the lens of Norman’s execution/evaluation action cycle (EEAC) framework. A mobile-user interaction study was administered with four tasks. A paired sample t-test was conducted to analyze the affordance gap between different levels of expectation. The results revealed that three tasks (making phone calls, adding contacts, and using WhatsApp) were statistically different; the exception was installing mobile apps. The results underscore the importance of mobile apps designers incorporating older adults’ needs and expectations as a means to reduce the affordance gap.

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Additional Metadata

Item Type: Article
Divisions: Malaysian Research Institute on Ageing
DOI Number: https://doi.org/10.17011/ht/urn.202002242161
Publisher: ProQuest
Keywords: Affordance; Expectation; Older adults; Execution/evaluation action cycle; Smartphone user interface
Depositing User: Mohamad Jefri Mohamed Fauzi
Date Deposited: 31 May 2023 02:11
Last Modified: 31 May 2023 02:11
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.17011/ht/urn.202002242161
URI: http://psasir.upm.edu.my/id/eprint/86662
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