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Determinants of individual relative deprivation amongst flight attendants


Mohd Ariffin, Siti Zubaidah and Ng, Siew Imm and Ho, Jo Ann and Murali, Sambasivan (2019) Determinants of individual relative deprivation amongst flight attendants. Qualitative and Quantitative Research Review, 4 (2). pp. 1-29. ISSN 2462-1978 ; ESSN: 2462-2117


This study examines the factors influencing Individual Relative Deprivation in the context of airline. Theory of Relative Deprivation was applied to explain the linkage between the Psychosocial Factors (Mental Health, Work-Family Conflict, Job Insecurity, Role Overload, and Pay Satisfaction) and Individual Relative Deprivation. The study followed quantitative research with cross sectional study design. Five hypotheses were formed suggesting mental health, work-family conflict, job insecurity, role overload, and pay satisfaction influence Individual Relative Deprivation. Based on purposive sampling, 410 usable samples were analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM). All four proposed hypotheses were supported (mental health, work-family conflict, role overload, and pay satisfaction, while hypothesis suggesting job insecurity’s influence on Individual Relative Deprivation was not supported. Based on the findings, implications and future research directions were discussed.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
Putra Business School
Publisher: Nilai Field Consultancy and Training
Keywords: Individual relative deprivation; Flight attendants; Mental health; Work-family conflict; Job insecurity; Role overload; Pay satisfaction
Depositing User: Ms. Nuraida Ibrahim
Date Deposited: 10 Sep 2020 03:08
Last Modified: 10 Sep 2020 03:08
URI: http://psasir.upm.edu.my/id/eprint/81117
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