UPM Institutional Repository

Crisis informatics: a systematic evaluation


Bukar, Umar Ali and A. Jabar, Marzanah and Sidi, Fatimah (2019) Crisis informatics: a systematic evaluation. International Journal of Advanced Science and Technology, 9 (1). pp. 3444-3447. ISSN 2249 – 8958


Crisis management and communication are increasingly being challenged by the impact of social media as a forum for crisis communication. Among the many roles that crisis management services embrace, managing outreach information and communication are increasingly important. This study presents a systematic review of articles pertaining to the application of social media to support crisis management. Our review presents that, Situational Crisis Communication Theory (SCCT) is the most dominant theory for crisis communication and twitter is the dominant social network site. Also, the review identifies decision-making, community resilience, privacy issues, information sharing and seeking, social media based crisis communication for future studies.

Download File

[img] Text
CRISIS.pdf - Published Version

Download (4kB)

Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
DOI Number: https://doi.org/10.35940/ijeat.A2655.109119
Publisher: Blue Eyes Intelligence Engineering & Sciences Publication
Keywords: Social media; Crisis informatics; Crisis communication; Crisis management
Depositing User: Ms. Nuraida Ibrahim
Date Deposited: 14 Oct 2020 06:06
Last Modified: 14 Oct 2020 06:06
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.35940/ijeat.A2655.109119
URI: http://psasir.upm.edu.my/id/eprint/81048
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item