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Analysis and development of customer billing telephony system


Citation

Bidin, Raziera and Kamaruddin, Azrina and Che Pa, Noraini (2019) Analysis and development of customer billing telephony system. Baghdad Science Journal, 16 (2). pp. 428-435. ISSN 2078-8665; ESSN: 2411-7986

Abstract

The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
DOI Number: https://doi.org/10.21123/bsj.2019.16.2(SI)0428
Publisher: University of Baghdad
Keywords: Customer telephony system; User experience; UX study, User Experience Quesionnaire, UEQ
Depositing User: Ms. Nuraida Ibrahim
Date Deposited: 04 Nov 2020 13:13
Last Modified: 04 Nov 2020 13:13
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.21123/bsj.2019.16.2(SI)0428
URI: http://psasir.upm.edu.my/id/eprint/80631
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