UPM Institutional Repository

Consumers' awareness and practices towards 'exclusion clause' and its position under Islamic law


Abu Bakar, Elistina and Amin, Naemah (2015) Consumers' awareness and practices towards 'exclusion clause' and its position under Islamic law. In: 19th MACFEA National Seminar 2015 (MACFEA2015), 19-20 Nov. 2015, Palm Garden Hotel, IOI Resort City, Putrajaya, Malaysia. (pp. 513-517).


The aim of this paper is to explore the consumers’ awareness and practices towards ‘exclusion clause. The underlying philosophy is that consumers are free to enter into contracts and therefore must take care of their own interests. The results of this study show that only 41.8% from 400 respondents in Klang Valley aware of the existence of such clauses in their dealing with the suppliers and 50.8 % of the respondents responded that they did not understand the implication of such clause. In total, 54.3% of them stated that they would still sign the document even though they were already aware of the exclusion clauses or any other unfair contractual terms. The Islamic law of mu‘āmalāt has also been referred to look at the extent to which Islamic law has provided protection to consumers in relation to exclusion clauses. Malaysia should adopt these principles into consumer policy and legislation so as to strengthen the consumer protection in the country.

Download File

[img] Text
Restricted to Repository staff only

Download (46kB)

Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Divisions: Faculty of Human Ecology
Halal Products Research Institute
Keywords: Exclusion clauses; Standard form contract; Consumer protection; Islamic law of transaction
Depositing User: Nabilah Mustapa
Date Deposited: 12 Nov 2019 02:40
Last Modified: 12 Nov 2019 02:40
URI: http://psasir.upm.edu.my/id/eprint/75658
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item