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Benchmarking process of knowledge management best practice model for higher learning institution


Ismail, Halijah and Abdullah, Rusli and Jusoh, Yusmadi Yah (2016) Benchmarking process of knowledge management best practice model for higher learning institution. In: 8th Knowledge Management International Conference (KMICe) 2016, 29-30 Aug. 2016, Chiang Mai, Thailand. (pp. 209-2016).


This paper aims to propose the benchmarking process for KM Best Practice Model to suits Higher Learning Institution (HLI) environment. The need for Benchmarking of KM Best Practice Model is due to the lack of research made to confirm the Best KM Model for HLI. Benchmarking process will helps HLI to ensure continuous improvement and hopefully will uplift KM state in HLI by implementing benchmarked KM Best Practice Model due to the stagnant state of KM in HLI for the past 10 years. Method: Literature for Benchmarking were extracted to propose the right benchmarking process for HLI environment. Several KM models were extracted from the literature and reviewed. The KM Model were selected to suit the HLI environment in Malaysia, this is to ensure the KM Model selected served as the best KM model to be practice in the future or practically named internal benchmarking. Conclusion: The paper proposed Benchmarking process for KM Best Practice Model to suits HLI. The moderator for KM Best Practice Model were identified to proceed with the KM Best Practice Components effectiveness validation in the future study. This study also proposed a conceptual Model for KM Best Practice.

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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Divisions: Faculty of Computer Science and Information Technology
Publisher: School of Computing, College of Arts and Sciences, Universiti Utara Malaysia
Keywords: Knowledge management; Knowledge management best practice; Higher learning institutions
Depositing User: Nabilah Mustapa
Date Deposited: 07 Oct 2019 03:59
Last Modified: 07 Oct 2019 03:59
URI: http://psasir.upm.edu.my/id/eprint/75342
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