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Foragent export agent


Busu, Ruhana and Mohamed, Zainal Abidin and Tan, H. T. (2008) Foragent export agent. Asian Journal of Case Research, 1 (1). pp. 19-41. ISSN 1985-4579


This case is about the process a forwarding agent had to undergo to document three major processes: importing, exporting, and billing. These major processes were recorded and tabulated to facilitate (1) easy understanding of the processes and (2) reengineering of processes. The case is appropriate for small and medium enterprises to follow in documenting processes and reengineering them by merging, collapsing and removing, and rearranging. The case also suggests ways to insert technologies and innovations at appropriate steps of the processes.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
Graduate School of Management
Publisher: Universiti Putra Malaysia Press
Keywords: Process improvement; Business process reengineering
Depositing User: Yusfauhannum Mohd Yunus
Date Deposited: 25 Nov 2008 15:24
Last Modified: 30 Mar 2016 04:46
URI: http://psasir.upm.edu.my/id/eprint/727
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