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Refusal strategy used by Malay and German native speakers to refuse requests


Mohd Jalis, Farhana Muslim and Abdul Jabar, Mohd Azidan and Abdul Halim, Hazlina and Burkhardt, Jurgen Martin (2019) Refusal strategy used by Malay and German native speakers to refuse requests. Asian Social Science, 15 (4). pp. 49-59. ISSN 1911-2017; ESSN: 1911-2025


This study investigates similarities and differences in Malay and German refusal speech acts realised by their respective mother tongue languages, which are the Malay and German languages. This study analysed situations in which refusal could occur and examined the refusal strategies and corresponding linguistic forms used by the two groups when refusing requests made by higher, equal, and lower relationship status interlocutors. A Discourse Completion Test (DCT) was utilised to obtain data on the types and content of refusal strategies. The data gathered from the DCT was analysed and coded according to a combined taxonomy of refusal strategies proposed by Beebe et al. (1990) and Al-Issa (2003). The findings will provide future insights on the cross-cultural complexity of refusal interaction patterns used by both Malay and German speakers in order to understand and also avoid creating stereotypes of foreign culture. In addition, speakers may also adopt socially appropriate strategies for future situations that might be encountered in order to engender successful communication when dealing with refusals. The results are then discussed from the universality and cultural-specificity perspectives.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Modern Language and Communication
DOI Number: https://doi.org/10.5539/ass.v15n4p49
Publisher: Canadian Center of Science and Education
Keywords: Cross-cultural; Native speaker; Pragmatics; Refusal; Request; Speech act
Depositing User: Nabilah Mustapa
Date Deposited: 08 Jul 2019 07:18
Last Modified: 08 Jul 2019 07:18
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.5539/ass.v15n4p49
URI: http://psasir.upm.edu.my/id/eprint/69730
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