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Antecedents influencing parents' decisions in selecting higher education institutions


Mohd Radzol, Aifa Rozaini and Teoh, Kenny Guan Cheng and Hashim, Haslinda and Ismail, Noor Azlin (2017) Antecedents influencing parents' decisions in selecting higher education institutions. International Journal of Economics and Management, 11 (S3). pp. 715-732. ISSN 1823-836X; ESSN: 2600-9390


This study examines the factors that influence parent intention in selecting Private Universities for their children. Purposive sampling was used for the study. Target respondents were parents who have the intention to enroll their children into Private Universities in the Klang Valley, Malaysia. This research surveyed 394 respondents during various education fairs and private university open days. Underpinned by Consumer Satisfaction Theory (Oliver, 1980) this study adopts Brand Equity, Involvement, Advertising, Satisfaction and Purchase Intention as the research constructs in the research framework; and examines the relationships between Brand Equity, Involvement and Advertising to Satisfaction; and Satisfaction to Intention. This study also investigates the mediating effect of Satisfaction. Using PLS-SEM to analyze the data, seven hypotheses are proposed and supported by the results. They offer insights into how parents select Private Universities for their children; and should be useful to Private Universities for developing enrolment strategies.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
School of Graduate Studies
Publisher: Faculty of Economics and Management, Universiti Putra Malaysia
Keywords: Brand equity; Buyer involvement; Advertising; Private higher educations; Satisfaction and intention
Depositing User: Nabilah Mustapa
Date Deposited: 05 Oct 2018 07:45
Last Modified: 05 Oct 2018 07:45
URI: http://psasir.upm.edu.my/id/eprint/65358
Statistic Details: View Download Statistic

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