UPM Institutional Repository

Greening the service delivery process in food service sector


Nawang Mustapen, Rosini and Abd Rahman, Azmawani (2017) Greening the service delivery process in food service sector. International Journal of Academic Research in Business and Social Sciences, 7 (4). pp. 1042-1052. ISSN 2222-6990


Greening the service sector study has currently increased as service sector become a part of climate change and environmental damage contributor and food service sectors are not exempted. This topic has been debated among scholars and practitioners for over the past 10 years due to increasing of environmental concern. The research in food service operator to date tend to involve the general green practices rather than specific stage process such as the service delivery process, since this process has pertinent connection in service operation. Thus, the purpose of this study is to identify the specific green practices in service process delivery of food service operator and then to review greening service process delivery factors that enhance the greening effort of food service operator through service delivery process. Finally, a conceptual model of the study is proposed.

Download File

PDF (Abstract)
Greening the service delivery process in food service sector.pdf

Download (33kB) | Preview

Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
DOI Number: https://doi.org/10.6007/IJARBSS/v7-i4/2913
Publisher: Human Resource Management Academic Research Society
Keywords: Service process; Green restaurant practice; Green service delivery
Depositing User: Nabilah Mustapa
Date Deposited: 03 Aug 2017 05:16
Last Modified: 03 Aug 2017 05:16
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.6007/IJARBSS/v7-i4/2913
URI: http://psasir.upm.edu.my/id/eprint/56599
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item