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Critical factors affecting student satisfaction in distance learning environment: a review of the literature


Citation

Amoozegar, Azadeh and Mohd Daud, Shaffe and Mahmud, Rosnaini and Ab. Jalil, Habibah (2018) Critical factors affecting student satisfaction in distance learning environment: a review of the literature. International Journal of Education and Training (InjET), 4 (1). pp. 1-7. ISSN ESSN: 2462-2079

Abstract / Synopsis

Distance education is usually applied in several parts of the world to provide study opportunities for those who cannot or do not attempt to be involved in classroom instruction. According to some educators, distance education is considered as one of the most important and significant new instructional approaches available for improving teaching and learning in universities nowadays. This has raised important questions about the determining factors which influence learning, satisfaction, and retention of the learners of this academic program because a key concern for most institutions and teachers is whether learners are satisfied with their learning experience or not. Hence, there is a need to study more and in depth on distance education to overcome the types challenges, issues, and identifying factors that influence student satisfaction with online courses. In this paper, the authors review the current literature and discuss possible factors in order to provide appropriate support for suitable distance learning environment to positively affect student satisfaction with online courses.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Educational Studies
Publisher: Universiti Putra Malaysia Press
Keywords: Online learning; Distance learning; Student satisfaction
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 23 Oct 2019 16:31
Last Modified: 23 Oct 2019 16:31
URI: http://psasir.upm.edu.my/id/eprint/54196
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