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The role of measurement, analysis and knowledge management criterion in MBNQA model to manage institutions of higher education


Citation

Ismail, Rosli and Azmi Murad, Masrah Azrifah and A. Jabar, Marzanah and Haizan Nor, Rozi Nor (2015) The role of measurement, analysis and knowledge management criterion in MBNQA model to manage institutions of higher education. Australian Journal of Basic and Applied Sciences, 9 (7). pp. 110-112. ISSN 1991-8178

Abstract

The purpose of this research is to empirically test the role of measurement,analysis and knowledge management criterion on Malcolm Baldrige National Quality Award (MBNQA)criteria model for higher education institutions(HEIs). The paper identifies five (5) causal hypotheses from literatures that are related to the measurement, analysis and knowledge management criterion. Structural equation model(SEM)is used to analyse the empirical data that were collected from 118 Malaysian HEIs. The results indicate that there are three(3) significant relations and two (2) insignificant relations within the model. Measurement,analysis and knowledge management have causal positive effect on strategic planning and student,stakeholder and market focus.In addition, leadershiph as causal positive effecton measurement,analysis and knowledge management.However,measurement,analysis and knowledge management do not have causal positive effecton faculty and staff focus and process management. The comprehensiveness of these relationships provides a guide to implement, develop,assess and improve higher education institutions.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Publisher: American-Eurasian Network for Scientific Information
Keywords: Measurement; Analysis and knowledge management; EFQM; MBNQA; Higher education institutions
Depositing User: Ms. Nida Hidayati Ghazali
Date Deposited: 22 Feb 2018 02:11
Last Modified: 22 Feb 2018 02:11
URI: http://psasir.upm.edu.my/id/eprint/46690
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