Measurement of software maintenance from user satisfaction perspective: a case study

Citation

Helmee, Nurdhiya Hazwani and Rosli, Rozilah and Koh, Tieng Wei and Sharif, Khaironi Yatim (2015) Measurement of software maintenance from user satisfaction perspective: a case study. International journal of Advances in Software Engineering & Research Methodology, 2 (2). pp. 47-52. ISSN 2374-1619

Abstract

The importance of software maintenance in a software development environment is a long term and continuous activity for improvement. The service quality of the software maintenance provided in which involving helpdesk, programmer and software analyst should be measured in order to satisfy users who use the software. In this paper, we propose a software measurement program for product improvement in order to maximize the user satisfaction where one government agency is selected as our case study. Our measurement plan is based on Goal Question Metric (GQM) approach. Results from this measurement program with some meaningful quantitative analysis has given an achievable roadmap for the organization to plan for next improvement activities toward their goals.

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Additional Metadata

Item Type:	Article
Divisions:	Faculty of Computer Science and Information Technology
DOI Number:	https://doi.org/10.15224/ 978-1-63248-044-6-61
Publisher:	Institute of Research Engineers and Doctors
Keywords:	User satisaction; Software maintenance; Goal Question-Metric; Software metric
Depositing User:	Ms. Nuraida Ibrahim
Date Deposited:	12 Feb 2021 09:57
Last Modified:	12 Feb 2021 09:57
Altmetrics:	http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.15224/ 978-1-63248-044-6-61
URI:	http://psasir.upm.edu.my/id/eprint/45424
Statistic Details:	View Download Statistic

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