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Organizational factors and total quality management - an empirical study


Joseph, I. Nelson and Rajendran, Chandrasekharan and Kamalanabhan, T. J. and Anantharaman, R. N. (1999) Organizational factors and total quality management - an empirical study. International Journal of Production Research, 37 (6). pp. 1337-1352. ISSN 0020-7543; ESSN: 1366-588X

Abstract / Synopsis

The level of awareness of Total Quality Management (TQM) has increased considerably over the last few years. Different sets of organizational requirements are prescribed by quality management gurus and practitioners for the effective practice of TQM. These requirements do not seem to have been formulated on the basis of systematic empirical research. Many researchers point out that tacit factors, e.g. employee empowerment, open culture and executive commitment, and not TQM tools and techniques alone, could drive TQM success, and that organizations would need to acquire these factors to stay successful. Many TQM advocates have also suggested that a conducive organizational environment would be essential for an effective practice of TQM. However, they did not offer any empirical evidence. There appears to be no empirical study reported in the literature that could establish a relation between TQM and organizational factors. The objective of this paper is to describe an empirical research on TQM conducted in Indian business units carried out recently by considering some organizational factors, e.g. quality of work life, organizational climate and communication. The methodology and findings are discussed in detail.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
DOI Number:
Publisher: Taylor & Francis
Keywords: Empowerment of personnel; Quality assurance; Social aspects; Total quality management
Depositing User: Nabilah Mustapa
Date Deposited: 18 Sep 2015 09:51
Last Modified: 18 Sep 2015 09:51
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