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Review of social media potential on knowledge sharing and collaboration in tourism industry


Nezakati, Hossein and Amidi, Asra and Jusoh, Yusmadi Yah and Moghadas, Shayesteh and Abdul Aziz, Yuhanis and Sohrabinezhadtalemi, Roghayeh (2014) Review of social media potential on knowledge sharing and collaboration in tourism industry. In: Global Conference on Business & Social Science-2014 (GCBSS-2014), 15-16 Dec. 2014, Kuala Lumpur, Malaysia. (pp. 120-125).


Social media have revolutionized communication in tourism industry. Review of the current literature revealed that previous studies have examined the role of information technology in tourism, but still there is a lack of study to reveal how social media promote knowledge sharing processes. To this end, the authors review extant related articles in knowledge management in tourism. The purpose of this study is understanding of knowledge sharing in social media in tourism sector. Specific concentration is on integration of tacit knowledge sharing during pre-travelling decision making. Finding of this study contribute to researchers, organizations and policy makers in tourism industry.

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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Divisions: Faculty of Computer Science and Information Technology
Faculty of Economics and Management
DOI Number: https://doi.org/10.1016/j.sbspro.2015.01.344
Publisher: Elsevier (ScienceDirect)
Keywords: Knowledge sharing; Social media; Tacit knowledge; Pre-travelling processes; Tourism
Depositing User: Nursyafinaz Mohd Noh
Date Deposited: 22 Jun 2015 02:03
Last Modified: 22 Jun 2015 02:06
Altmetrics: http://www.sciencedirect.com/science/article/pii/S187704281500381X
URI: http://psasir.upm.edu.my/id/eprint/38823
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