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The application of technology devices in commissary catering kitchen establishments


Hamid, Munirah and Mohd Zahari, Mohd Salehuddin and Abd Ghani, Fatimah and Jusoff, Kamaruzaman and Ramli, Noorazlin and Md. Zaini, Zetty Madina and Rahmat, Norazlina and Ngali, Norzaidah and Samsudin, Azlina (2011) The application of technology devices in commissary catering kitchen establishments. World Applied Sciences Journal, 12. pp. 32-38. ISSN 1818-4952; ESSN: 1991-6426


Technology is undeniably very important in food service industry. This study empirically investigated the application of technology in Malaysia commissary catering establishments and how it implicated the productivity. Using semi-structured interviews with managers and questionnaire survey with employees of four commissary catering establishments, some meaningful insights on the topic of interest were obtained. The application of technology had brought vast benefits to commissary establishments. Technology used not only increased the speed, volume, quality and cleanliness but also helped in smooth running of the food production and most importantly boosted the productivity of the commissary catering establishment. These findings produced significant indicators not only to those who are already in commissary catering but also to those individuals or companies who intent to venture into food service businesses.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Forestry
Publisher: IDOSI Publications
Notes: Special issue on Service Sector Transforms the Economy
Keywords: Commissary catering; Technology; Kitchen establishment; Productivity; Foodservice industry
Depositing User: Nabilah Mustapa
Date Deposited: 06 Jul 2020 03:39
Last Modified: 06 Jul 2020 03:39
URI: http://psasir.upm.edu.my/id/eprint/37428
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