Citation
Paramasivam, Shamala and Subramaniam, Shabina Kumari
(2018)
Superior – subordinate request email in workplace communication of a Malaysian organisation.
Journal of Intercultural Communication Research, 47 (3).
pp. 161-187.
ISSN 1747-5759; ESSN: 1747-5767
Abstract
Email is key in workplace communication. This study examines structure of request emails and display of politeness by Malaysian superiors when writing to subordinates. Authoritative and solidarity-oriented structures with corresponding linguistic strategies were found to reflect different leadership styles, autocratic and democratic. Language and communicative style were influenced by situational context of a request. When face threat and imposition were low, superiors were authoritative and when face threat and imposition were high, they were egalitarian. Email functioned as an equalising medium that enabled superiors to be democratic as well as a channel for power enactment that reinforced hierarchical structures.
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Official URL or Download Paper: https://www.tandfonline.com/doi/abs/10.1080/174757...
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Additional Metadata
| Item Type: | Article |
|---|---|
| Divisions: | Faculty of Modern Language and Communication |
| DOI Number: | https://doi.org/10.1080/17475759.2018.1443969 |
| Publisher: | Routledge |
| Keywords: | Request email; Power; Politeness; Leadership; Workplace communication; Pragmatics |
| Depositing User: | Nurul Ainie Mokhtar |
| Date Deposited: | 13 Aug 2018 01:52 |
| Last Modified: | 13 Aug 2018 01:52 |
| Altmetrics: | http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1080/17475759.2018.1443969 |
| URI: | http://psasir.upm.edu.my/id/eprint/35533 |
| Statistic Details: | View Download Statistic |
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