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Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process


Wan Ab. Rahman, Wan Nurhayati and Badrul Kamal, Asma' and Talha, Hazliana and Josiah, Bunjo and Adamu, Lawal and Wu, Liming and Mohd Rosli, Nur Sakinah (2015) Software quality aAssurance – e-commerce customers satisfaction in requirements engineering process. International Journal of Software Engineering and Its Applications, 9 (3). pp. 57-70. ISSN 1738-9984


In the requirement analysis phase, good quality requirements are needed to develop the foundation of good quality software. This paper proposes quality attributes from the SQA activities in requirement phase from the end users’ perspective in an e-commerce application. By analyzing SQA activities in requirement engineering process, we found out five quality attributes that most affect customer’s satisfaction: functionality, security, usability, reliability and efficiency. This paper describes the quality attributes that are gained from the requirements elicitation, requirements documentation, requirements validation, negotiation and the requirements management planning activities. The results show that functionality, security, usability, reliability and efficiency affect e-commerce customers’ satisfaction. Most of the online shopping websites comply with customer requirement and requirement expectations.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Publisher: Science and Engineering Research Support Society
Keywords: Software quality assurance (SQA); Software requirements; Software quality; E-commerce
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 06 Jan 2016 03:42
Last Modified: 06 Jan 2016 03:42
URI: http://psasir.upm.edu.my/id/eprint/35405
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