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SaaS quality of service attributes


Khanjani, Atieh and Wan Ab. Rahman, Wan Nurhayati and Abd Ghani, Abdul Azim and Md Sultan, Abu Bakar (2014) SaaS quality of service attributes. Journal of Applied Sciences, 14 (24). pp. 3613-3619. ISSN 1812-5654; ESSN: 1812-5662


Software as a Service (SaaS) is one of the cloud computing branch and it is rapidly growing. Quality of Service (QoS) for SaaS cloud is considered as an important concern among researchers. The QoS specification, particularly, for SaaS is known as a big gap in current researches. Therefore, in this study, the main QoS attributes for SaaS consisting of 33 attributes have been reviewed. The results show a comprehensive specification of QoS attributes for SaaS which cover more aspects of QoS for SaaS excluding the business perspective. The attributes then have been classified in terms of both user and provider perspectives and can be useful as a guideline for both users and providers.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
DOI Number: https://doi.org/10.3923/jas.2014.3613.3619
Publisher: Asian Network for Scientific Information
Keywords: Quality of service; Software as a service; SaaS quality; QoS attributes; Cloud computing
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 12 Oct 2016 03:58
Last Modified: 12 Oct 2016 03:58
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.3923/jas.2014.3613.3619
URI: http://psasir.upm.edu.my/id/eprint/35306
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