UPM Institutional Repository

Quality function deployment modelling to enhance industrialised building system adoption in housing projects


Haron, Nuzul Azam and Abdul Rahman, Hamzah and Chen, Wang and Wood, Lincoln C. (2015) Quality function deployment modelling to enhance industrialised building system adoption in housing projects. Total Quality Management and Business Excellence, 26 (7-8). pp. 703-708. ISSN 1478-3363; ESSN: 1478-3371


A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the ‘quality’ matrix (Q-Matrix), ‘function’ matrix (F-Matrix), and a combination of ‘quality’ matrix plus ‘function’ matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase.

Download File

Full text not available from this repository.

Additional Metadata

Item Type: Article
Divisions: Faculty of Engineering
DOI Number: https://doi.org/10.1080/14783363.2014.880626
Publisher: Routledge
Keywords: Quality function deployment; Industrialised building system; IBS adoption; Customer satisfaction; Q-Matrix; F-Matrix
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 30 Dec 2015 11:05
Last Modified: 30 Dec 2015 11:05
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1080/14783363.2014.880626
URI: http://psasir.upm.edu.my/id/eprint/35129
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item