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Expectation gap of service quality in Malaysian Islamic banks.


Citation

Abdullah, Amalina and Mohd Saat, Nur Ashikin and Baba Ahmad, Nabila (2013) Expectation gap of service quality in Malaysian Islamic banks. In: Research on Accountability, Governance & Finance. Universiti Putra Malaysia Press, Serdang, Selangor. ISBN 9789673443697

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Additional Metadata

Item Type: Book Section
Divisions: Faculty of Economics and Management
Publisher: Universiti Putra Malaysia Press
Keywords: Islamic bank service quality; Islamic bank; Service quality; Expectations; Satisfactions; Malaysia.
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 04 Nov 2014 06:33
Last Modified: 04 Nov 2014 06:33
URI: http://psasir.upm.edu.my/id/eprint/31133
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