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Use of simulation in solving outpatient clinic problems: a review of the literature


Tang, Sai Hong and Pah, Pin Shang and Arumugam, Manohar and Mohd Yusuff, Rosnah (2013) Use of simulation in solving outpatient clinic problems: a review of the literature. South African Journal of Industrial Engineering, 24 (3). pp. 27-42. ISSN 1012-277X; ESSN: 2224-7890


The increasing demand for outpatient services has led to overcrowded clinics, long waiting times for patients, and extended staff working hours in outpatient clinics. Simulation tools have been used to ameliorate deficiencies in the appointment system, resource allocation, and patient flow management that are the root causes of these problems. Integrated studies that considered these three factors together produced better results than attempts to resolve individual causes. While simulation has proved to be an effective problem-solving tool for outpatient clinic management, there is still room for improvement. This paper reviews studies over the past 50 years that have applied management simulation to resolve outpatient clinic problems.

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Official URL or Download Paper: http://sajie.journals.ac.za/pub/article/view/551

Additional Metadata

Item Type: Article
Divisions: Faculty of Engineering
Faculty of Medicine and Health Science
DOI Number: https://doi.org/10.7166/24-3-551
Publisher: South African Institute of Industrial Engineers
Keywords: Simulation; Outpatient clinic; Scheduling; Resources allocation; Review
Depositing User: Nurul Ainie Mokhtar
Date Deposited: 18 May 2015 03:38
Last Modified: 12 Jan 2016 01:12
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.7166/24-3-551
URI: http://psasir.upm.edu.my/id/eprint/29745
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