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An enhanced EFQM methodology for evaluating the performance of organization


Sajedi, Mohammad Askari and Mohd Yusuff, Rosnah and Angiz L., Majid Zerafat and Mustafa, Adli and Zulkifli, Norzima and Ismail, Md. Yusof and Gholamzadeh, Mahdi and Mojahed, Majid (2013) An enhanced EFQM methodology for evaluating the performance of organization. Life Science Journal, 10 (1). pp. 2934-2941. ISSN 1097-8135; ESSN: 2372-613X


Previous studies show that traditional scoring system in EFQM model is not robust and is suffering a problem causing deviation in assessing the performance of an organization. This study aims to establish a realistic scoring system and accurate using one of the MCDM methods. AHP method is used in order to consider the effect of interaction EFQM criteria. Moreover, traditional scoring of EFQM model is used in this analysis. Results show that new scoring system is more efficient than the traditional scoring system. This is because that the traditional scoring system of EFQM is based on additive calculations whereas AHP method considers interaction effects of criteria and sub criteria in EFQM model. Also the efficiency and effectiveness of the new scoring system were confirmed by the data obtained from the performance evaluation of 35 organizations in a case study. The integration EFQM and AHP models can create a new scoring system to help prevent the deviation of organization performance assessment.

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Official URL or Download Paper: http://www.lifesciencesite.com/lsj/life1001/

Additional Metadata

Item Type: Article
Divisions: Faculty of Engineering
DOI Number: https://doi.org/10.7537/marslsj100113.357
Publisher: Marsland Press
Keywords: AHP; EFQM; TQM; Business excellence
Depositing User: Muizzudin Kaspol
Date Deposited: 28 May 2014 08:24
Last Modified: 20 Jul 2018 06:51
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.7537/marslsj100113.357
URI: http://psasir.upm.edu.my/id/eprint/28603
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