UPM Institutional Repository

Improvements in domestic water services in Kelantan: are people willing to pay?


Kamaludin, Mahirah and Abdul Rahim, Khalid and Radam, Alias and Yacob, Mohd Rusli (2013) Improvements in domestic water services in Kelantan: are people willing to pay? Journal of Sustainability Science and Management, 8 (2). pp. 197-206. ISSN 1823-8556


This study evaluated the willingness to pay by the people in Kelantan for improved domestic water services. Unsatisfactory services by the Kelantan water company are a long-standing issue in the state. Excessive water consumption, frequent interruptions, rapid social and economic growths are putting higher demands for quality of services and the water company is unable to cope with the growing number of populations. This study employed Choice Experiment (CE) method to examine other possible preferences in domestic water services. This method highlighted four attributes such as water quality (QUAL), water interruption (INT), non revenue water (NRW) and water prices (WP) in its services. Respondents were required to trade off their income for positive changes in the services. Basic and interactions in Conditional Logit (CL) models were estimated to account for heterogeneity in the selected choices of the consumers from options provided in water service attributes. A survey has been carried out with 552 respondents based in every district (stratum) in the state. It is interesting to note that of the four attributes considered in this study, reducing the frequency of water interruption becomes a priority in the services for the population.

Download File

PDF (Abstract)
Improvements in domestic water services in Kelantan.pdf

Download (83kB) | Preview

Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
Faculty of Environmental Studies
Institute of Agricultural and Food Policy Studies
Publisher: Penerbit Universiti Malaysia Terengganu
Keywords: Choice experiment; Willingness to pay; Water services; Conditional logit; Marginal value
Depositing User: Nabilah Mustapa
Date Deposited: 25 Jul 2015 13:36
Last Modified: 18 Sep 2015 00:44
URI: http://psasir.upm.edu.my/id/eprint/28307
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item