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Knowledge management system model in enhancing knowledge facilitation of software process improvement for software house organization.


Citation

Abdullah, Rusli and Mohamed Talib, Amir (2012) Knowledge management system model in enhancing knowledge facilitation of software process improvement for software house organization. In: 2012 International Conference on Information Retrieval & Knowledge Management (CAMP 2012), 13-15 Mar. 2012, Kuala Lumpur, Malaysia. (pp. 60-63).

Abstract / Synopsis

Software Process Improvement (SPI) is necessity to any Software House Organization (SHO). Process improvement requires embedding the knowledge into SHO's practice and structure especially in promoting and facilitating knowledge of best practice in SPI for the benefits of members of community of practice (CoP). Hence, in this paper, knowledge management (KM) and knowledge facilitation are investigated in order to find practical means to reach process improvement regarding with software development environment. In particular this study, it is also concerned with the process of Knowledge Management System (KMS) in supporting the knowledge facilitation of SPI for SHO. In order to understand the support process, we have studied how KM processes are practiced within SHO which includes communication, learning, sharing and documentation process. The findings explain on how the KMS has been practiced and influence the SPI in SHO. This result indicates that KM processes in SHO are being undertaken in a very informal manner, which has caused SHO to be more informal in their KM processes specifically and SPI generally.


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Additional Metadata

Item Type: Conference or Workshop Item (Paper)
Divisions: Faculty of Computer Science and Information Technology
Notes: Full text are available at Special Collection Division Office
Keywords: Knowledge management; Knowledge management system; Knowledge facilitation; Software process improvement; Software house organization.
Depositing User: Erni Suraya Abdul Aziz
Date Deposited: 07 May 2014 10:38
Last Modified: 27 Oct 2014 14:23
URI: http://psasir.upm.edu.my/id/eprint/27767
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