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Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia.


Ghazali, Hazrina and Ryan, Chris and Mohsin, Asad (2011) Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. International Journal of Contemporary Hospitality Management, 23 (3). pp. 344-360. ISSN 0959-6119


Purpose: The purpose of this paper is to examine determinants of an intention to quit a job held by non-managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups. Design/methodology/approach: A quantitative analysis of 806 respondents working in international fast food chains was undertaken following an initial semi-structured interview process with managers. Findings: Of the total sample, 20 percent were found to think frequently about leaving their job, while a further 20 percent were described as being committed to their employment. High intent to leave scorers were found to be influenced by friends, but also feeling job stress and "being burnt out". Research limitations/implications: The findings may relate solely to fast food outlets in Peninsular Malaya due to cultural issues related to the Islamic nature of Malaysian society. Practical implications: Fast food managers need to consider employees as part of a team and not simply as individuals, and it was found that friendship ties emerged as a significant variable in determining intention to leave a job. Social implications: Malaysian fast food outlets near places of worship that make it easier for employees to fulfil religious obligations may find it easier to retain staff. Originality/value: This is thought to be the first study of the Malaysian fast food industry and labour turnover.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Food Science and Technology
DOI Number: https://doi.org/10.1108/09596111111122523
Publisher: Emerald
Keywords: Employee turnover; Fast food; Human resource management; Malaysia.
Depositing User: Nur Farahin Ramli
Date Deposited: 08 Oct 2013 13:37
Last Modified: 26 Nov 2015 08:31
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1108/09596111111122523
URI: http://psasir.upm.edu.my/id/eprint/24205
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