Data Envelopment Analysis to Measure Efficiency of Hotels in Malaysia.

Citation

Foo, Lee Yen and Othman, Mohhidin (2011) Data Envelopment Analysis to Measure Efficiency of Hotels in Malaysia. SEGi Review, 4 (1). pp. 25-36. ISSN 1985-5672

Abstract

Performance evaluation has become an important improvement tool for hotels to be sustainable in today’s highly competitive environment. Although the evaluation of hotel efficiency has been approached from various perspectives, difficulties were encountered when multiple inputs and outputs relative to a hotel’s performance needed to be considered. The purpose of this paper is to examine Malaysian hotel efficiency by adopting an approach using a framework of non-parametric programming – Data Envelopment Analysis (DEA). DEA is very useful for application in a multiple inputs and outputs settings where it combines them objectively into an overall measure of organisational efficiency called the Malmquist’s Total Factor Productivity (TFP) index. It is concluded that DEA can be used to measure the efficiency of Malaysian hotels.

Download File

Preview

PDF (Abstract)
Data Envelopment Analysis to Measure Efficiency of Hotels in Malaysia.pdf
Download (180kB) | Preview

Additional Metadata

Item Type:	Article
Divisions:	Faculty of Food Science and Technology
Publisher:	SEGi University College
Keywords:	Hotel efficiency; Data envelopment analysis; Total factor productivity; Malmquist index.
Depositing User:	Nur Farahin Ramli
Date Deposited:	20 Feb 2014 06:59
Last Modified:	21 Sep 2015 02:49
URI:	http://psasir.upm.edu.my/id/eprint/24078
Statistic Details:	View Download Statistic

Actions (login required)

View Item