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Requirement elicitation: identifying the communication challenges between developer and customer


Che Pa, Noraini and Mohd Zin, Abdullah (2011) Requirement elicitation: identifying the communication challenges between developer and customer. International Journal of New Computer Architectures and Their Applications, 1 (2). pp. 371-383. ISSN 2412-3587; ESSN: 2220-9085


Eliciting requirements for a system is an important activity in requirement engineering. This process occur at the early stages in system development which involves communication between customers and developers. Researchers have identified that poor communication is one of the most common problem in identifying and defining customer’s requirements. This problem will contribute to bad result e.g. poor system, failure of the system and budget overruns. The communication is challenging and difficult as this process also includes cognitive aspect, personalities, techniques and tools. A study was carried out to explore the communication challenges that are faced by developers and customers during software requirement elicitation in Malaysia. The results of this study had shown that there are some important communication challenges during software requirements elicitation process in Malaysia. In addition, most of the practitioners were pursuing the practices that have been traditionally used by the organizations. Consequently, the results of this study have given us a good incentive to expand our research in the area of software requirements elicitation.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Publisher: The Society of Digital Information and Wireless Communications
Keywords: Requirement elicitation; Software requirements; Communication
Depositing User: Nabilah Mustapa
Date Deposited: 20 Oct 2015 00:35
Last Modified: 20 Oct 2015 00:35
URI: http://psasir.upm.edu.my/id/eprint/22524
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