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Capturing tacit knowledge for assessing employees' competency and productivity


A. Jabar, Marzanah and Sidi, Fatimah and Selamat, Mohd Hasan and Abd Ghani, Abdul Azim and Ibrahim, Hamidah and Baharom, Salmi (2011) Capturing tacit knowledge for assessing employees' competency and productivity. American Journal of Economics and Business Administration, 3 (2). pp. 358-362. ISSN 1945-5488; ESSN: 1945-5496


Problem statement: Organization has to evaluate the competencies of their workers to improve organizational productivity. However, this is difficult because organizations have difficulties to capture and retain knowledge especially tacit knowledge of their employees. Approach: The study reviewed selected literature on management knowledge and employers competencies. It also reviewed existing frameworks in knowledge management focusing on the capturing and storing tacit knowledge. Results: Results of this study will include theoretical concept for capturing tacit knowledge and storing them besides developing a model for measuring employee’s competencies in the organization. Conclusion/Recommendation: This study contributes in assessing knowledge workers performance to improve their productivity in an organization.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
DOI Number: https://doi.org/10.3844/ajebasp.2011.358.362
Publisher: Science Publications
Keywords: Tacit knowledge; Employees' competency; Knowledge management; Knowledge process; Explicit knowledge; Conceptual framework; Product approach
Depositing User: Nabilah Mustapa
Date Deposited: 08 Jun 2016 09:00
Last Modified: 08 Jun 2016 09:00
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.3844/ajebasp.2011.358.362
URI: http://psasir.upm.edu.my/id/eprint/22469
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