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Roles performed by bank branch managers in Malaysia


Ng, Siew Imm and Tee, Keng Kok and Lau, Yeng Wai (2010) Roles performed by bank branch managers in Malaysia. Organization and Management, 9 (1). pp. 79-92. ISSN 1899-6116


This paper discusses managerial roles performed by bank branch managers in Malaysia basing on Mintzberg's model. In-depth understanding of managerial roles performed is significant to organization in at least two ways: improve managerial recruitment effectiveness and identify suitable training programs for existing managers. Data was collected from 143 bank branch managers across Peninsular Malaysia via interview survey. There were at least four implications worth noting here. First, Mintzberg's (1971) framework was indeed applicable in Malaysia although it has been developed more than 38 years ago. Second, there were indeed changes in role rankings, suggesting role emphasis changes over time. Third, roles more emphasized by today’s managers were interpersonal and informational roles while role less emphasized was decisional role. Fourth, male and female managers were found to perform all 10 roles in the same extent. Practical implications were then discussed.

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Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
Publisher: Wydawnictwo Politechniki Śląskiej
Keywords: Banking; Managerial roles; Malaysia; Management
Depositing User: Nabilah Mustapa
Date Deposited: 25 Sep 2015 08:18
Last Modified: 16 Dec 2015 08:29
URI: http://psasir.upm.edu.my/id/eprint/16598
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