UPM Institutional Repository

MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment.


Mohamed Talib, Amir and Abdullah, Rusli and Atan, Rodziah and Azmi Murad, Masrah Azrifah (2010) MASK-SM : multi-agent system based knowledge management system to support knowledge sharing of software maintenance knowledge environment. Computer and Information Science, 3 (2). pp. 52-78. ISSN 1913-8989


Knowledge management (KM) has become an important topic as organizations wish to take advantage of the information that they produce and that can be brought to bear on present decisions. This paper described a system to manage the information and knowledge generated during the software maintenance process (SMP). Knowledge Management System (KMS) is utilizing to help employees build a shared vision, since the same codification is used and misunderstanding in staff communications may be avoided. The architecture of the system is formed from a set of agent communities each community of practice(CoP) is in charge of managing a specific type of knowledge. The agents can learn from previous experience and share their knowledge with other agents or communities in a group of multi-agent system (MAS). This paper also described on the theoretical concept and approach of multi-agent technology framework that could be implemented software maintenance process (SMP) in order to facilitate knowledge sharing among the maintainers of the learning organization. as well as to demonstrate it into the system wise, on how the multi-agent technology could be utilized in the software maintenance process (SMP) system model for serving the maintainer that is developed by using groupware such as Lotus Notes software. This architecture will be named as MASK-SM (MAS Architecture to Facilitate Knowledge Sharing of Software Maintenance). The author followed the Prometheus methodology to design the MAS architecture. This paper applied the definition of ISO 9241-11 (1998) that examines effectiveness, efficiency, and satisfaction. The emphasis will be given to the software maintenance process (SMP) activities that may concern with multi-agent technology to help the maintainers especially in learning organization to work collaboratively including critical success factor in order to ensure that software maintenance process (SMP) initiatives would be delivered competitive advantage for the community of practice(CoP) as well as users of the organization.

Download File

PDF (Abstract)

Download (85kB) | Preview
Official URL or Download Paper: http://www.ccsenet.org

Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
Publisher: Canadian Center of Science and Education (CCSE)
Keywords: Multi-agent system; Knowledge management; Software maintenance; Community of practice; Lotus notes; Knowledge sharing; Prometheus design tool; Prometheus methodology and usability.
Depositing User: Ms. Nida Hidayati Ghazali
Date Deposited: 23 Jul 2013 08:06
Last Modified: 21 Oct 2015 04:11
URI: http://psasir.upm.edu.my/id/eprint/15555
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item