UPM Institutional Repository

A knowledge audit model for requirement elicitation: a case study to assess knowledge in requirement elicitation


Taheri, Laleh and Shafazand, Mohammad Yaser and Che Pa, Noraini and Abdullah, Rusli and Abdullah, Salfarina (2017) A knowledge audit model for requirement elicitation: a case study to assess knowledge in requirement elicitation. Knowledge and Process Management, 24 (4). pp. 257-268. ISSN 1092-4604; ESSN: 1099-1441


This paper aims to develop a knowledge audit (KA) model with the focus on knowledge assessment in the requirements elicitation process (REP) to allay the problems of REP regarding knowledge communication. The principal problems with REP are knowledge conflict and the failure to mention a variety of knowledge and requirements changes. Despite of many existing studies relating to KA, inadequate effort has been directed towards investigating the full part played by the KA process in REP. The purpose of this paper is to bridge this gap using a software prototype that uses the KA model in the REP. This study proposes a KA model using an iterative triangulation method. The proposed model is validated through a case study by using a software prototype developed based on the proposed KA model to see if this KA model is effective for software developers in REP by improving the completeness, correctness, and understandability of the elicited requirements knowledge. Research findings are based on responses of 40 respondents from software development organizations. The results of case study confirmed the effectiveness of KA model for REP with respect to completeness, correctness, and understandability. This research answers the call to assess knowledge in REP by developing a KA model and prototype to fill the existing gap in this area. Overall, a KA model for REP is introduced and validated to identify and assess knowledge that supports knowledge communication in REP.

Download File

PDF (Abstract)
A knowledge audit model for requirement elicitation a case study to assess knowledge in requirement elicitation.pdf

Download (35kB) | Preview

Additional Metadata

Item Type: Article
Divisions: Faculty of Computer Science and Information Technology
DOI Number: https://doi.org/10.1002/kpm.1553
Publisher: John Wiley & Sons
Keywords: Knowledge audit model; Requirements elicitation process; Knowledge assessment
Depositing User: Nabilah Mustapa
Date Deposited: 22 May 2013 08:12
Last Modified: 18 Jul 2018 04:00
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.1002/kpm.1553
URI: http://psasir.upm.edu.my/id/eprint/15295
Statistic Details: View Download Statistic

Actions (login required)

View Item View Item