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Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.


Citation

Ismail, Junaida and Ladisma @ Awis, Mahadir and Mohd Amin, Siti Hajjar and Shari, Sharunizam and Jusoff, Kamaruzaman (2009) Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library. Canadian Social Science, 5 (4). pp. 113-119. ISSN 1712-8056

Abstract / Synopsis

This study in particular scrutinizes the quality services in academic library.The reason for choosing academic library at Northern Region Malaysia (UiTM Kedah,UiTM Perlis, UiTM Penang, University Utara Malaysia, and UniMAP) is because these universities by virtue provide service par excellence. Thus, their implementation of quality service could be a guideline or standards to other university. One of the objectives of this study is to measure the quality service performance in academic libraries using reliability dimension. The fulfillment of quality service performance is the key to the success of every academic library. A high quality score for academic library depends on the several dimensions. The results of correlation showed that there is a significant relationship between all independent variable. Finally, this study found that reliability dimension walk out on to the high quality score given by the user from visit to visit library.


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Additional Metadata

Item Type: Article
Divisions: Faculty of Forestry
DOI Number: 10.3968%2Fj.css.1923669720090504.013
Publisher: Canadian Academy of Oriental and Occidental Culture
Keywords: Service quality; Reliability dimension; Academic library; Northern Region Malaysia.
Depositing User: Norhazura Hamzah
Date Deposited: 17 Oct 2013 10:32
Last Modified: 29 Sep 2015 15:58
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.3968%2Fj.css.1923669720090504.013
URI: http://psasir.upm.edu.my/id/eprint/15214
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