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Service quality of Maldivian hospitality industry: Chinese tourists' perception


Ramachandran, Sridar and Maumoon, Fathimath Ifthan and Kunasekaran, Puvaneswaran and Shuib, Ahmad and Mat Som, Ahmad Puad and Prabhakaran, Sudesh (2017) Service quality of Maldivian hospitality industry: Chinese tourists' perception. World Applied Sciences Journal, 35. pp. 6-9. ISSN 1818-4952; ESSN: 1991-6426


The purpose of this paper is to develop a scale on service quality of the Maldivian hospitality industry from the Chinese tourists’ perspective. Attributes from previous research were explored and tested to produce a new measurement scale. This combination of existing and new variables provided the platform to develop the scale. Factor analysis was used as the tool in the reduction method. The significant variables found were extracted and regrouped according to the appropriate factors in generating the new scale. Factor analysis on SERVQUAL dimensions in order to help identify which factors the Maldivian resort management and owners should focus most while attending Chinese Tourists.

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Official URL or Download Paper: https://www.idosi.org/wasj/wasj35(SEIHT)2017.htm

Additional Metadata

Item Type: Article
Divisions: Faculty of Economics and Management
Institute of Agricultural and Food Policy Studies
DOI Number: https://doi.org/10.5829/idosi/wasj.seiht.2017.06.09
Publisher: IDOSI Publications
Notes: Special issue: Service Experience and Innovation in Hospitality & Tourism
Keywords: Maldives; Measurement; Service quality; Factor analysis
Depositing User: Nabilah Mustapa
Date Deposited: 14 Aug 2018 08:51
Last Modified: 14 Aug 2018 08:51
Altmetrics: http://www.altmetric.com/details.php?domain=psasir.upm.edu.my&doi=10.5829/idosi/wasj.seiht.2017.06.09
URI: http://psasir.upm.edu.my/id/eprint/13879
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