Investigating job satisfaction in pre-hospital healthcare workers during the COVID-19 pandemic: the role of work-related factors

Background: During the COVID-19 pandemic, pre-hospital healthcare workers (PHCs) faced increased workloads, longer shifts, and heightened exposure to infection risks. These demanding conditions led to substantial mental and physical strain, often resulting in job dissatisfaction, and subsequently lower quality of patient care. This study aims to determine the job satisfaction levels of PHCs and their associated factors. The study will help determine predicting factors for job satisfaction among PHCs. Methods: A cross-sectional study was conducted among 500 PHCs in Dubai Corporation for Ambulance Services (DCAS) who were selected to participate using simple random sampling technique. Their job satisfaction, job environment, working hours/ shift, workload, and management support were assessed using an online self-administered questionnaire and the data was analysed using SPSS version 26 software. Results: The mean job satisfaction score of PHCs was 3.47 ±0.95 which revealed a more than moderate level of job satisfaction among the respondents. Based on the correlation coefficient, job satisfaction was negatively correlated with work hours per week (r=-0.350, p<0.001), workdays per week (r=-0.418, p<0.001), extended work insights score (r=-0.218, p<0.001 and work hours per week (r=-0.386, p<0.001). Conclusion: Given the findings linking low job satisfaction to longer working days and more work during the COVID-19 pandemic, it is crucial to prioritise employee wellbeing through tailored measures. Remote working and flexible working hours are two examples of flexible working arrangements that provide the flexibility needed to ensure a positive work-life balance. Furthermore, providing comprehensive support services, such as mental health resources and counseling, is essential to addressing future pandemic challenges.

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